If you really cant fix it yourself by disabling the AntiVirus, you can also refer to a moderator on discord. He can help you using Teamviewer
It has been 4 days since the purchase of the bot and I have not yet received assistance to get it started .. I also contacted Pancake on discord pointing out that the button for assistance does not work. (I also downloaded the latest version and it always gives me the same problem) Are you going to help me or not? Sorry but I repeat 4 days have passed 4 the bot is valid for 30 days you do
Well it looks like you are not able to read.
So let's go through this together.
1. I told you to write the message / problem in a support channel.
A channel like: gameforgeserver_en, pserver_en or offtopic.
I did not told you to write to a mod. YOU DID NOT DO IT. THERE IS NO MESSAGE FROM YOU IN THE CHANNELS gameforgeserver_en, pserver_en or offtopic.
This support option is only for our Premium users!
Since you are not a premium user on Discord, you cannot use that system; LOGIC.
I tagged you in the gameforgeserver_en channel. Since it seems that you are unable to see it.